Effective Date: February 1, 2026
Agreement to Terms
Welcome to Austin Chiropractic & Acupuncture Clinic. These Terms of Service (“Terms”) govern your use of our website located at https://www.austintxchiro.com/ (the “Site”) and the healthcare services provided by Dr. Justin Swanson and our practice (collectively, the “Services”).
By accessing or using our Site or Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Site or Services.
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the “Effective Date.” Your continued use of the Site or Services after changes are posted constitutes your acceptance of the revised Terms.
Eligibility
By using our Site or Services, you represent and warrant that:
- You are at least 18 years of age, or if you are under 18, you have obtained parental or guardian consent
- You have the legal capacity to enter into these Terms
- You will comply with all applicable laws and regulations
- All information you provide is accurate and current
Healthcare Services
Scope of Services
Austin Chiropractic & Acupuncture Clinic provides chiropractic care, acupuncture treatments, and related healthcare services. Dr. Justin Swanson is a licensed chiropractor practicing in accordance with Texas state law and regulations.
Our services include, but are not limited to:
- Chiropractic examinations and adjustments
- Spinal manipulations
- Acupuncture treatments
- Soft tissue therapy
- Therapeutic exercises
- Nutritional counseling
- Lifestyle and wellness advice
Not Emergency Services
Important: Our Services are not intended for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not use our Site or Services for urgent medical needs.
No Medical Advice via Website
The information on our Site is for general informational purposes only and does not constitute medical advice. You should not rely on information from our Site as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.
Appointments and Cancellations
Scheduling Appointments
You may schedule appointments through our online booking system, by phone at +15124522525, or in person. When scheduling an appointment, you agree to:
- Provide accurate contact information
- Arrive on time for your scheduled appointment
- Complete all required intake forms and paperwork
- Provide accurate health history information
Cancellation Policy
We understand that schedules change. However, late cancellations and no-shows prevent other patients from receiving care. Our cancellation policy is as follows:
- Cancellations: Must be made at least 24 hours in advance
- Late Cancellations: Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee
- No-Shows: Failure to appear for a scheduled appointment may result in a no-show fee of up to the full appointment cost
- Repeated No-Shows: May result in termination of the patient-provider relationship
To cancel or reschedule, please call us at +15124522525 as soon as possible.
Provider’s Right to Cancel
We reserve the right to cancel or reschedule appointments due to provider illness, emergencies, or other unforeseen circumstances. We will make every effort to notify you promptly and reschedule at your convenience.
Payment Terms
Fees and Payment
Payment is expected at the time services are rendered unless other arrangements have been made in advance. We accept:
- Cash
- Credit cards (Visa, MasterCard, American Express, Discover)
- Debit cards
- Health Savings Account (HSA) cards
- Flexible Spending Account (FSA) cards
- Insurance (see Insurance section below)
Insurance
If you are using insurance to pay for services:
- You are responsible for verifying your benefits and coverage before receiving services
- You must provide current, accurate insurance information
- You are responsible for all copayments, deductibles, and coinsurance at the time of service
- You are ultimately responsible for all charges not covered by your insurance
- We will submit claims to your insurance company on your behalf, but we do not guarantee payment
- If your insurance denies coverage, you are responsible for the full amount
Late Payments and Collections
Accounts not paid within 30 days may be subject to:
- Late fees
- Interest charges (as permitted by law)
- Suspension of services until the balance is paid
- Referral to a collections agency
If your account is sent to collections, you will be responsible for all collection costs, including reasonable attorney fees.
Payment Plans
Payment plans may be available for qualified patients. Please contact our billing department at +15124522525 to discuss payment plan options.
Patient Responsibilities
As a patient of Austin Chiropractic & Acupuncture Clinic, you agree to:
- Provide complete and accurate health history information
- Inform Dr. Justin Swanson of all medications, supplements, and treatments you are receiving
- Disclose any changes in your health status
- Follow treatment recommendations and home care instructions
- Ask questions if you do not understand your treatment
- Notify us immediately if you experience any adverse reactions to treatment
- Treat our staff and other patients with respect and courtesy
- Maintain current contact and insurance information
- Pay all fees when due
Informed Consent
Before beginning treatment, you will be asked to sign an informed consent form acknowledging that you:
- Understand the nature of the proposed treatment
- Have been informed of the potential risks and benefits
- Have had an opportunity to ask questions
- Consent to the proposed treatment
- Understand that results cannot be guaranteed
You have the right to refuse treatment at any time.
Termination of Patient-Provider Relationship
Termination by Patient
You may terminate the patient-provider relationship at any time for any reason. We ask that you notify us of your decision in writing.
Termination by Provider
We reserve the right to terminate the patient-provider relationship if:
- You repeatedly miss appointments without notice
- You fail to pay for services rendered
- You fail to follow treatment recommendations
- You are abusive, threatening, or disrespectful to staff or other patients
- You engage in illegal activity on our premises
- You violate these Terms of Service
- Continuing the relationship would not be in your best interest
If we terminate the relationship, we will provide you with written notice and, if applicable, emergency care for a reasonable period to allow you to find another provider.
Use of Our Website
License to Use
We grant you a limited, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes, subject to these Terms.
Prohibited Uses
You may not use our Site to:
- Violate any applicable law or regulation
- Infringe on intellectual property rights
- Transmit viruses, malware, or other harmful code
- Collect information about other users without consent
- Impersonate any person or entity
- Interfere with the operation of the Site
- Engage in any automated use of the Site (bots, scrapers, etc.)
- Upload or transmit unsolicited advertising or spam
- Harass, abuse, or harm other users
- Post false, misleading, or defamatory content
User Accounts
If you create an account on our patient portal or Site, you are responsible for:
- Maintaining the confidentiality of your login credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Ensuring your account information is accurate and current
We reserve the right to suspend or terminate accounts that violate these Terms.
Intellectual Property
Our Content
All content on our Site, including text, graphics, logos, images, videos, and software, is the property of Austin Chiropractic & Acupuncture Clinic or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not:
- Copy, reproduce, or distribute our content without permission
- Modify, create derivative works, or reverse engineer our content
- Remove copyright or other proprietary notices
- Use our content for commercial purposes without authorization
Trademarks
The Austin Chiropractic & Acupuncture Clinic name, logo, and all related names, logos, and slogans are trademarks of our practice. You may not use these trademarks without our prior written permission.
User-Generated Content
If you submit reviews, testimonials, comments, or other content to our Site (“User Content”), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute your User Content in connection with our business.
You represent and warrant that:
- You own or have rights to the User Content
- Your User Content does not violate any rights of third parties
- Your User Content is accurate and not misleading
- Your User Content does not contain illegal, offensive, or inappropriate material
We reserve the right to remove any User Content that violates these Terms or that we deem inappropriate.
Privacy and Data Protection
Our collection and use of your personal information is governed by our Privacy Policy and HIPAA Privacy Policy (Notice of Privacy Practices). By using our Site or Services, you consent to our privacy practices as described in those policies.
Protected health information (PHI) is handled in accordance with HIPAA regulations and applicable state laws.
Disclaimers
Website Disclaimer
Our Site and its content are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to:
- Warranties of merchantability or fitness for a particular purpose
- Warranties of accuracy, reliability, or completeness
- Warranties of non-infringement
- Warranties that the Site will be uninterrupted, secure, or error-free
Healthcare Disclaimer
We do not guarantee specific results from treatment. Individual results vary based on many factors. See our Healthcare Disclaimer for more information about the nature and limitations of our services.
Third-Party Links
Our Site may contain links to third-party websites. We do not endorse or assume responsibility for the content, privacy policies, or practices of third-party sites. You access third-party sites at your own risk.
Limitation of Liability
To the fullest extent permitted by law, Austin Chiropractic & Acupuncture Clinic, Dr. Justin Swanson, and our staff shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits or revenue
- Loss of data or information
- Loss of business opportunity
- Personal injury (except as caused by our negligence)
- Emotional distress
Our total liability to you for any claims arising from your use of our Site or Services shall not exceed the amount you paid us for services in the 12 months preceding the claim.
Some jurisdictions do not allow the limitation or exclusion of certain liabilities, so some of these limitations may not apply to you.
Indemnification
You agree to indemnify, defend, and hold harmless Austin Chiropractic & Acupuncture Clinic, Dr. Justin Swanson, our staff, and our affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from:
- Your use of our Site or Services
- Your violation of these Terms
- Your violation of any rights of third parties
- Your User Content
Dispute Resolution
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.
Jurisdiction and Venue
Any legal action or proceeding arising out of or relating to these Terms or your use of our Site or Services shall be brought exclusively in the state or federal courts located in Travis County, Texas. You consent to the personal jurisdiction of these courts.
Arbitration
Except for claims for equitable relief, any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Austin, Texas.
You waive your right to a jury trial and to participate in class action lawsuits.
Exceptions
This arbitration provision does not apply to:
- Medical malpractice claims (which may be subject to separate arbitration or mediation procedures)
- Claims that qualify for small claims court
- Claims for injunctive or equitable relief
Miscellaneous
Entire Agreement
These Terms, together with our Privacy Policy, HIPAA Privacy Policy, Healthcare Disclaimer, and any other policies referenced herein, constitute the entire agreement between you and Austin Chiropractic & Acupuncture Clinic regarding your use of our Site and Services.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
Assignment
You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without your consent.
Notices
Notices to you may be provided via email, regular mail, or posting on our Site. Notices to us should be sent to:
Austin Chiropractic & Acupuncture Clinic
5750 Balcones Dr Suite 108
Austin, TX 78731
Phone: +15124522525
Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, labor disputes, or government actions.
Contact Information
If you have questions about these Terms of Service, please contact us:
Austin Chiropractic & Acupuncture Clinic
Dr. Justin Swanson
5750 Balcones Dr Suite 108
Austin, TX 78731
Phone: +15124522525
Website: https://www.austintxchiro.com/
Acknowledgment
By using our Site or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Last Updated: February 1, 2026