Effective Date: February 1, 2026
Introduction
Austin Chiropractic & Acupuncture Clinic (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.austintxchiro.com/ or interact with our practice.
Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, do not use our website.
Note: This Privacy Policy covers our website and general business practices. For information about how we protect your medical information under HIPAA, please refer to our separate HIPAA Privacy Policy (Notice of Privacy Practices).
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:
- Schedule an appointment online or by phone
- Fill out forms on our website (contact forms, appointment requests, etc.)
- Subscribe to our newsletter or marketing communications
- Participate in surveys or promotions
- Contact us via email or phone
- Create an account on our patient portal
- Provide feedback or reviews
The personal information we collect may include:
- Name
- Email address
- Phone number
- Mailing address
- Date of birth
- Insurance information
- Health information (in accordance with HIPAA)
- Payment information
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activities, including:
- IP address
- Browser type and version
- Operating system
- Referring website addresses
- Pages viewed and time spent on pages
- Access times and dates
- Device identifiers
- Geographic location data
Cookies and Tracking Technologies
We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior. Cookies are small data files stored on your device. We use:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process and manage appointments
- Communicate with you about your care and appointments
- Process payments and billing
- Send you newsletters, marketing materials, and promotional content (with your consent)
- Respond to your inquiries and provide customer support
- Conduct research and analysis to improve our services
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and protect our rights
- Customize your website experience
- Monitor and analyze website usage and trends
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, including:
- Payment processors
- Email marketing platforms
- Website hosting and maintenance services
- Analytics providers (e.g., Google Analytics)
- Appointment scheduling software
- Customer relationship management (CRM) systems
- Cloud storage providers
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:
- Comply with legal obligations or court orders
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing
- Protect the personal safety of users or the public
- Protect against legal liability
Business Transfers
If Austin Chiropractic & Acupuncture Clinic is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
With Your Consent
We may disclose your information for any other purpose with your consent.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure socket layer (SSL) technology
- Regular security assessments and audits
- Access controls and authentication procedures
- Employee training on data security and privacy
- Secure physical storage of records
- Regular backups and disaster recovery plans
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:
- Legal and regulatory requirements
- The nature of the information
- The purposes for which we collected it
- Whether we need it to provide services to you
- Statute of limitations periods
Medical records are retained in accordance with HIPAA requirements and Texas state law, typically for a minimum of 7 years from the date of last service.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information:
Access and Portability
You have the right to request access to the personal information we hold about you and, in some cases, receive a copy in a portable format.
Correction
You have the right to request that we correct inaccurate or incomplete personal information.
Deletion
You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal retention requirements).
Opt-Out
You have the right to opt out of:
- Marketing communications (click “unsubscribe” in our emails)
- Cookies and tracking (adjust your browser settings)
- Sale of personal information (we do not sell your information)
Do Not Track
Our website does not currently respond to “Do Not Track” signals from browsers.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and disclose, and the right to request deletion of personal information.
Texas Privacy Rights
Texas residents have rights under applicable Texas privacy laws, including the right to access and correct personal information.
How to Exercise Your Rights
To exercise any of your privacy rights, please contact us at:
Austin Chiropractic & Acupuncture Clinic
Privacy Contact
5750 Balcones Dr Suite 108
Austin, TX 78731
Phone: +15124522525
We will respond to your request within the timeframe required by applicable law, typically within 30 days.
Third-Party Websites
Our website may contain links to third-party websites, such as social media platforms, insurance providers, or health resources. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.
Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected information from a child under 13, we will delete that information immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at +15124522525.
Email Communications
If you subscribe to our newsletter or marketing communications, we will send you emails about:
- Health and wellness tips
- Practice updates and news
- Special offers or promotions
- Educational content
You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us at +15124522525.
Please note that even if you unsubscribe from marketing emails, we may still send you transactional emails related to your appointments, treatment, or account.
SMS/Text Message Communications
If you provide your mobile phone number and opt in to receive text messages, we may send you:
- Appointment reminders
- Appointment confirmations
- Practice updates
- Health tips (if you opt in)
Standard message and data rates may apply. You can opt out of text messages at any time by replying “STOP” to any message or by contacting us.
International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated Privacy Policy on our website
- Updating the “Effective Date” at the top of this page
- Sending you an email notification (for significant changes)
We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after we post changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
Austin Chiropractic & Acupuncture Clinic
Dr. Justin Swanson
5750 Balcones Dr Suite 108
Austin, TX 78731
Phone: +15124522525
Website: https://www.austintxchiro.com/
Compliance
This Privacy Policy is designed to comply with:
- Health Insurance Portability and Accountability Act (HIPAA)
- California Consumer Privacy Act (CCPA)
- General Data Protection Regulation (GDPR) where applicable
- Texas privacy laws
- Other applicable federal and state privacy regulations
Last Updated: February 1, 2026
For information specifically about how we protect your medical information, please see our HIPAA Privacy Policy (Notice of Privacy Practices).